Join Our Team!

We’re looking for awesome people to help move our company forward. We enjoy our weekly happy hours together, encourage bringing pets to the office, and generally having a good time while we work. If you want to join a startup that is growing quickly, but still small enough that your work and personality will have a strong impact, don’t be shy, apply below or send your CV to hr@brandtotal.com.

BrandTotal is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or genetic information.

Customer Success Manager

NEW YORK

You are passionate about Online Marketing, especially on Social Media, always updating yourself on the latest trends and tools. You drive post-sales customer success by promoting best practices, accelerating feature adoption, cultivating relationships, and helping customers discover our technology.

You can own the entire post-sales relationship, including onboarding, ongoing retention and upselling. Through ‘get-to-know-you’ calls, visits, email conversations and webinars with new and existing customers, you’ll build strong relationships that persist through (and lengthen) the life cycle of the customer. You’ll be the first point of contact for all of our customers, a friendly face that shepherds them to the solution of their problem.

As a technology firm, we’re obsessive about numbers and Online Marketing, and customer success plays a key role in delivering value to our customers. The customer success manager will identify and nurture upselling opportunities and be responsible for current MRR.

You’ll work closely with teams from across the organization, helping to advocate on behalf of our customers to all of our teams. You’ll be responsible for making everybody else aware of their challenges, needs and concerns, whether that’s providing input on a new feature for the product team or offering feedback on the latest campaign to the marketing team.

Responsibilities

  • Serve as the primary liaison to customers and key accounts.
  • Maintain an open dialogue to identify opportunities and ensure an exceptional customer experience.
  • Understand the customer’s organization and processes to maximize the value BrandTotal brings to them.
  • Create, nurture and drive internal initiatives to promote product adoption and customer satisfaction.
  • Create intelligence and insight reports to address specific problems faced by our clients. Conduct on-site and web-based presentations, product demonstrations and product onboarding sessions.
  • Take charge of new business and fully own the Customer Success implementation phase, which includes customer on-boarding, training and continued support
  • Participate in the sales lifecycle - bringing customer experience, use cases and insights to prospects - in collaboration with the Growth Team.
  • Provide constant feedback to product development team.

Qualifications

  • 3+ years client relations / management experience (at an executive Level: strong advantage).
  • Excellent communication skills, both internally and in managing long-term customer relationships
  • Excellent and proven command of digital marketing, with a concentration in social and display Media
  • Technical knowledge of how SaaS platforms operate and managed from a client retention perspective - an advantage
  • Ability to build trust and rapport with internal and external stakeholders
  • Proactive interest to increase customer satisfaction and deepen customer relationships.
  • Superb ability to handle multiple projects at once and prioritize.
  • Bachelor's degree required, MBA an advantage.
  • Proficiency in English is a must,

If you’re interested in joining a rapidly growing MarTech company with an incredible product and great momentum; if you’re hungry to advance your career, to learn and grow without income limits, then we want to hear from you. Contact us today!

Interested? Please send your resume to hr-us@brandtotal.com or click Apply Now below.

There are currently no positions advertised in this location.

However, we are always excited to meet energetic and talented people who would like to join us at BrandTotal!

If you are interested in joining us in our martech adventure, please send your CV and cover letter to: hr@brandtotal.com

There are currently no positions advertised in this location.

However, we are always excited to meet energetic and talented people who would like to join us at BrandTotal!

If you are interested in joining us in our martech adventure, please send your CV and cover letter to: hr@brandtotal.com